I have sufficient information about business mentoring and I agree to follow the FLOW programme to address my business and lifestyle goals. I am committed to taking positive action to meeting the goals identified as necessary to do this. I am committed to being as open and honest as necessary in order to work with my FLOW mentor towards achieving my goals.
Timetabling of 1-21 Sessions (if applicable)
If I need to re-arrange any sessions, I will give at least 48 hours notice. I understand that if I fail to give 48 hours notice, my coach will be within her rights to forfeit that session within the programme. The Coach and Client commit to start and finish each session on time. I understand that if I am more than 20 minutes late for a session, the Coach will assume the session is cancelled.
Programme fees are payable in advance of the start of the programme and give me lifetime access to the FLOW online programme.
I understand that if I am not satisfied and wish to cancel my programme, I may do so at any time by email ([email protected]) within 14 days of starting the programme and I will be reimbursed in full.
As the client, I understand that I am fully responsible for the decisions and choices reached during the programme.
I understand that the FLOW programme is a comprehensive process, which may involve other areas of my life including work, family, health, relationships, education and recreation. I acknowledge that deciding how to handle any issues is my responsibility.
I understand that the FLOW programme is not a substitute for counselling, mental health care or substance abuse treatment. I promise to inform my coach if I am currently in any kind of therapy and that any medical or therapeutic practitioners involve in my care have been advised of my intention to work with a coach.
I the FLOW mentor, Nicola Huelin, am fully committed to facilitating the enroling client to identify and achieve her business & lifestyle goals, through an informative, open, honest, supportive and motivating FLOW mentoring relationship. I can ensure that I will always do my utmost to work for his/her best interests and keep any information shared with me entirely confidential.
I the FLOW mentor, Nicola Huelin, has taken every effort to ensure I accurately represent my service and its potential to help you achieve impact, results and fulfillment. However, there is no guarantee that you will earn money as a result of the FLOW mentoring programme. Your level of success in attaining results mentioned is dependent upon a number of factors including your personal skills, commitment, health, knowledge, ability, dedication, network, financial situation, etc.
Any forward-looking statements outlined on my website or in my products are simply my view of future potential, and thus are not guarantees or promises for actual performance. As stipulated by law, I make no guarantees that you will achieve any financial results from the strategies, ideas or models presented in the programme, and I offer no professional legal or financial advice.
1 - How we use your personal data
We are committed to protecting your personal data.
The only data we collect from you is as submitted by you.
We will use any potentially sensitive data shared during sessions, for the purposes of providing our services to you or if we need to comply with a legal obligation. Our legal ground of processing this data is your explicit consent.
We will use your non-sensitive personal data to (i) register you as a new client, (ii) manage payment, (iii) collect and recover monies owed to us (iv) to manage our relationship with you, (v) send you details of our goods and services.
Our legal grounds for processing your data are in relation to points (i) to (iv) above are for performance of a contract with you and in relation to (iii) and (v) above, necessary for our legitimate interests to develop our products/services and grow our business and to recover monies owed.
We will not share your details with third parties for marketing purposes except with your express consent.
2 - Disclosure of your personal data
We may have to share your personal data with (i) service providers who provide IT and system administration support, (ii) professional advisors including lawyers, bankers, auditors and insurers (iii) HMRC and other regulatory authorities (iv) third parties to whom we sell, transfer or merge parts of our business or our assets and/or (v) to my supervisory coach as part of my on-going professional coaching supervision.
We require all of these third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. They are only allowed to process your personal data on our instructions.
3 - International transfers
Some of our third party providers are businesses outside of the EEA in countries which do not always offer the same levels of protection for your personal data. We do our best to ensure a similar degree of security by ensuring that contracts, code of conduct or certification are in place which give your personal data the same protection it has within Europe. If we are not able to do so, we will request your explicit consent to the transfer and you can withdraw this consent at any time.
4 - Data security
We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We also limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breaches and will notify you and any applicable regulator where we are legally required to do so.
In certain circumstances you can ask us to delete your data. See the section entitled ‘your rights’ below for more information.
We may anonymise your personal data (so that you can no longer be identified from such data) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
5 - Data retention
We will only keep your personal data for as long as is necessary to fulfil the purposes for which we collected it. We may retain your data to satisfy any legal, accounting, or reporting requirements so for example we need to keep certain information about you for 6 years after you cease to be a client for tax purposes.
You have the right to ask us to delete the personal data we hold about you in certain circumstances. See section 6 below.
6 - Your rights
You are able to exercise certain rights in relation to your personal data that we process. These are set out in more detail at
In relation to a Subject Access Right request, you may request that we inform you of the data we hold about you and how we process it. We will not charge a fee for responding to this request unless your request is clearly unfounded, repetitive or excessive in which case we may charge a reasonable fee or decline to respond.
We will, in most cases, reply within one month of the date of the request unless your request is complex or you have made a large number of requests in which case we will notify you of any delay and will in any event reply within 3 months.
If you wish to make a Subject Access Request, please send the request to Nicola Huelin, Curdlands Farmhouse, Harthill road, Burwardsley, Cheshire, CH3 9NU or email [email protected] marked for the attention of the Data Compliance Officer.
7 - Keeping your data up to date
We have a duty to keep your personal data up to date and accurate so from time to time we will contact you to ask you to confirm that your personal data is still accurate and up to date.
If there are any changes to your personal data (such as a change of address) please let us know as soon as possible by writing to or emailing the addresses set out in section 6 above
7 - Complaints
We are committed to protecting your personal data but if for some reason you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.